http://shoutlet.com/blog/forum/ support forum: Recent Posts en Sun, 01 Aug 2010 08:12:57 +0000 http://shoutlet.com/blog/forum/topic.php?id=88#post-115 Thu, 22 Apr 2010 13:25:16 +0000 Jessi 115@http://shoutlet.com/blog/forum/ <p>Yes you can! The first thing you'll want to do is create an email for the auto-responder message. This can be create using your email shout. Once you have inserted and formatted your message for the auto-responder, click on the plus sign for "additional options" below your email. Under additional options, select the drop down for "use as auto-responder" and select "yes".</p> <p>Once you have formatted the email for your auto-responder, you will need to tie your auto-responder back to the group you created in Shoutlet. Under your contacts tab, click "list all groups" and select the "view" option for the group you want the auto-responder for. Once your in the group, scroll down to "auto-responder" and under "send this e-mail to a new opt-in" you can set the email you created for your auto-responder. The next option you is to"notify of new opt-ins". Every time a new user submits their information to the signup widget or Shoutlet API, you can be notified via email. Simply insert your email address; you can include multiple emails addresses, just make sure to seperate them with commas. </p> http://shoutlet.com/blog/forum/topic.php?id=87#post-114 Fri, 02 Apr 2010 14:24:44 +0000 Jessi 114@http://shoutlet.com/blog/forum/ <p>To change the thumbnail for you video, you have 3 different options to select from:</p> <p>#1: Click on "manage files", tab over to "video" and select the video you want to change the thumbnail for. Once you find your video, click on "view" to see the overall file information. Now under the under the option for "thumbnail frame" type in the frame number you want the thumbnail to be. Shoutlet defaults to 100, but you can adjust as needed.</p> <p>#2: From the widget editor, you can select a new thumbnail on the video using the "thumbnail" option. Just play the video the the frame you want and hit "create thumb". </p> <p>#3: Lastly, if you want to upload a different image as a thumbnail (not tied to the video), you can do this under the "background" option of the widget. Just click the "background image" button and you select from images that have been uploaded, or you can upload a new one. Now each time the widget loads, this image will be displayed. </p> http://shoutlet.com/blog/forum/topic.php?id=86#post-113 Thu, 01 Apr 2010 20:11:06 +0000 Jessi 113@http://shoutlet.com/blog/forum/ <p>Shoutlet allows users to add click-through URLs to both media player widgets and custom or "use your own" widgets. When a user clicks on your media player or custom widget, they are directed back to your website, product pages, Facebook fan page, or any URL you specify. Most importantly, Shoutlet can track the number of times each link is clicked.</p> <p>The click-through URL is added directly to the widget. For media player widgets, the URL can be added under the video options of the widget. You will first select your video and then add your click-through URL.</p> <p>For custom widgets or "use your own" widgets, you first need to select your file and once you have the file tab open, you can add a image click-through URL. </p> http://shoutlet.com/blog/forum/topic.php?id=85#post-112 Tue, 30 Mar 2010 16:40:57 +0000 Jessi 112@http://shoutlet.com/blog/forum/ <p>When you import contacts from a CSV you can now include a column called “status” (and only “status”). When a user creates their CSV they can provide any of the following values to this column, if they don’t match these values, it will be ignored. Accepted values are:<br /> a) ‘active’ or ‘1’ → will set any contact not already flagged as unsubscribed to active and ready to get e-mail, will un-delete any deleted accounts.<br /> b) ‘deleted’ or ‘0’ → will flag the contact as deleted, no longer able to be seen/sent e-mail (will preserve unsubscribe status if the contact was already unsubscribed)<br /> c) ‘unsubscribed’ or ‘2’ → will flag the contact as unsubscribed, they will be visible in the system but e-mail will not go out to them from that client under any means.</p> <p>These work for both inserting new contacts and updating existing ones (contacts are updated when the import routine finds a matching e-mail address). </p> http://shoutlet.com/blog/forum/topic.php?id=84#post-111 Thu, 25 Mar 2010 16:34:32 +0000 Jessi 111@http://shoutlet.com/blog/forum/ <p>When you are logged into Shoutlet click on your "account settings", located at the very top of Shoutlet. (If you don't have account settings, click on users settings, then at the very right, click on "client settings"). Now you should see 4 different tabs for settings: account, people, settings and files. Click on "settings". Now under settings, click on "e-mail settings". This is where you can send a default senders name for your emails. Each time you create a new email, it will pre-populate with the default information.<br /> <img alt="" src="http://clients.shoutlet.com/file/57/36469.png" /> </p> http://shoutlet.com/blog/forum/topic.php?id=83#post-110 Wed, 24 Mar 2010 18:25:48 +0000 Jessi 110@http://shoutlet.com/blog/forum/ <p>When publishing your emails blasts and RSS posts, you will see options for both Twitter and Facebook. When you publish your post to Twitter, it will display the title of your post, along with a bit.ly URL. Here is an example screen shot for Twitter:<br /> <img alt="" src="http://clients.shoutlet.com/file/57/36356.png" /></p> <p>Next, here is what your email blast or post would look like on Facebook. Please note that it will publish as a Facebook note and pull in the first image of the post and corresponding text.</p> <p>Here is what is looks like to fans:<br /> <img alt="" src="http://clients.shoutlet.com/file/57/36357.png" /></p> <p>And once fans click on the full post - please note that Facebook stripes out all HTML formatting.<br /> <img alt="" src="http://clients.shoutlet.com/file/57/36358.png" /> </p> http://shoutlet.com/blog/forum/topic.php?id=82#post-109 Wed, 24 Mar 2010 16:20:56 +0000 Jessi 109@http://shoutlet.com/blog/forum/ <p>When creating a video shout, you will see an option to publish to Facebook under the "distribution" tab. When publishing to your Facebook page, Facebook stripes out the widget and only publishes the video. Here is a screenshot of how the video will look on your fan page:<br /> <img alt="" src="http://clients.shoutlet.com/file/57/36297.png" /></p> <p>Then, when a user clicks on the play button, the video will play in-stream with your page.<br /> <img alt="" src="http://clients.shoutlet.com/file/57/36298.png" /> </p> http://shoutlet.com/blog/forum/topic.php?id=81#post-108 Wed, 24 Mar 2010 15:21:48 +0000 Jessi 108@http://shoutlet.com/blog/forum/ <p>In Shoutlet, you have the option to publish an image shout to your Facebook page or profile. To create an image shout, click on "messages" and then click "new text message". Insert the title and description like you normally would, and under "image for Facebook status update" select the image that you would like published to your account. </p> <p>Once you have filled out all of your information, click on the "distribute" tab, and click on the Facebook accounts you want to publish too. </p> <p>Here is an example of how an image shout looks on a Facebook page:<br /> <img alt="" src="http://clients.shoutlet.com/file/57/36289.png" /> </p> http://shoutlet.com/blog/forum/topic.php?id=80#post-107 Wed, 24 Mar 2010 14:55:24 +0000 Jessi 107@http://shoutlet.com/blog/forum/ <p>Once you have your widget embedded into the FBML box, you have the option to move it from the boxes tab to your wall tab. Moving your widget to the wall will help generate additional exposure to it.</p> <p>From the boxes tab, click on the pencil (this is to the far right on the box).<br /> <img alt="" src="http://clients.shoutlet.com/file/57/36277.png" /></p> <p>Once you click on the pencil, you will see an option to "Move to Wall tab". Once you select this option, your widget will appear on the wall tab now.<br /> <img alt="" src="http://clients.shoutlet.com/file/57/36279.png" /></p> <p>What happens if my widget doesn't move to the wall?</p> <p>If the widget doesn't move to the wall tab, you most likely have the exceeded number of boxes of your wall page (Facebook allows 5). We would recommend moving another box to your Facebook tabs. Just click on your main page, and click on the pencil again, you can then move the boxes tab. Once that's done, you can go back and move your poll to the wall tab, by following the above step. </p> http://shoutlet.com/blog/forum/topic.php?id=79#post-106 Thu, 18 Feb 2010 20:47:47 +0000 Jessi 106@http://shoutlet.com/blog/forum/ <p>1) If the images in an email are not loaded, and email wouldn’t mark as read; therefore would it also not show as forwarded? </p> <p>No, the activity of the email will register - clicks, social bookmarks, forwards, etc., just not that the email has been opened (if images are turned off).</p> <p>2) If an email were forwarded second hand—that is, forwarded once through Shoutlet “forward” button, then forwarded from there, it wouldn’t track in Shoutlet as forwarded, correct?</p> <p>Shoutlet will track that information, but it wouldn't break it down on to tier 1 forward to tier 2 forward, it will collectively show X number of forwards. </p> <p>3) If an email is forwarded via an email client’s forward function (not Shoutlet button) it would not track as fwd in Shoutlet, is that right? </p> <p>Correct. </p> http://shoutlet.com/blog/forum/topic.php?id=78#post-105 Thu, 18 Feb 2010 20:02:27 +0000 Jessi 105@http://shoutlet.com/blog/forum/ <p>Shoutlet has been white-listed with numerous email providers, but to ensure best deliverability with your own servers try the following steps:</p> <p>- Please make sure that the your email address is white-listed with your own server (this will help ensure delivery to your employees, investors, etc), and also the recipients server. Sometimes this can be a cause for spam, and may be the quickest fix.</p> <p>Please see the following link for more information.<br /> <a href="http://www.melbpc.org.au/faq/spamass.htm" rel="nofollow">http://www.melbpc.org.au/faq/spamass.htm</a> </p> <p>Also, here is a helpful link for certain email programs and how to whitelist clients<br /> <a href="http://www.learnsteps4profit.com/whitelist.html" rel="nofollow">http://www.learnsteps4profit.com/whitelist.html</a></p> <p>-You could try white-listing the domain, so all @company name email addresses would be white-listed (for example, @shoutlet.com)</p> <p>-Lastly, you could try white-listing Shoutlet IP address. Email <a href="mailto:support@shoutlet.com">support@shoutlet.com</a> to receive this information. </p> <p>Hopefully these white-list options will helps you and your recipients receive your emails.</p> <p>Also, here is a little background information on the different levels that emails can be caught as spam, so this may help explain why Charlene didn't even get the email in her spam folder. This also correlates to how it will appear in Shoutlet reporting.<br /> Spam can be caught by a mail server before delivery, or by the e-mail client after delivery.</p> <p>If spam is blocked by a mail server before delivery, it will come up as a bounce (in this case the "spam source blocked" message, though that message can vary by e-mail server).</p> <p>If the spam is put into a spam box or flagged as spam by her e-mail client, it will NOT show up as a bounce.</p> <p>If you open a message in your spam box or copies it into a inbox and opens it, it will show up as opened as long as it has images enabled (so that the tracking pixel loads).</p> <p>If you feel the mail server is "spam source blocking" some e-mails and not others, Shoutlet has no control over that, and you would need to contact your mail administrator. </p> http://shoutlet.com/blog/forum/topic.php?id=77#post-104 Mon, 15 Feb 2010 17:47:36 +0000 Jessi 104@http://shoutlet.com/blog/forum/ <p>As of February 15, 2010 Shoutlet users will no longer be able to publish videos to Veoh. Unfortunately we had to remove them from the Shoutlet distribution channel because the company is shutting down. </p> http://shoutlet.com/blog/forum/topic.php?id=76#post-103 Thu, 04 Feb 2010 23:11:46 +0000 kara08 103@http://shoutlet.com/blog/forum/ <p>PDFs are now supported by the Shoutlet platform. Uploading a PDF into Shoutlet allows you to link directly to the PDF from emails, etc. </p> <p>To upload, click "manage files" from the main dashboard. Select "PDF", choose file, and upload.</p> <p>Once uploaded, click "view" to the right of your desired PDF in the list of files. You will see a pop-up screen with a Shoutlet permalink URL. This permalink can be used in emails and on the web to share downloadable PDFs with your readers and website visitors.</p> <p>This is a great option for sharing brochures, menus, forms, etc. </p> http://shoutlet.com/blog/forum/topic.php?id=75#post-102 Thu, 04 Feb 2010 23:00:24 +0000 kara08 102@http://shoutlet.com/blog/forum/ <p>Remember that Shoutlet passwords are case sensitive. </p> <p>Having further trouble? Passwords can be reset by a user with publisher access within your organization. <a href="http://shoutlet.com/blog/forum/topic.php?id=47#post-74" rel="nofollow">http://shoutlet.com/blog/forum/topic.php?id=47#post-74</a></p> <p>Please contact us at <a href="mailto:support@shoutlet.com">support@shoutlet.com</a> if you need extra help. </p> http://shoutlet.com/blog/forum/topic.php?id=74#post-101 Thu, 04 Feb 2010 22:51:02 +0000 kara08 101@http://shoutlet.com/blog/forum/ <p>Poll widgets are simple to build. Contact your account manager or <a href="mailto:support@shoutlet.com">support@shoutlet.com</a> for assistance. </p> http://shoutlet.com/blog/forum/topic.php?id=73#post-100 Thu, 04 Feb 2010 22:47:45 +0000 kara08 100@http://shoutlet.com/blog/forum/ <p>If you've set up a Twitter widget and you are not seeing tweets, try double-checking the following:</p> <p>- make sure the @username is spelled correctly<br /> - note that Shoutlet only pulls in tweets from the past 2 weeks. If no tweets have been published within that timeframe, the Twitter reader will appear blank.<br /> - the Twitter platform will not pull in protected Twitter accounts </p> http://shoutlet.com/blog/forum/topic.php?id=72#post-99 Thu, 04 Feb 2010 22:43:12 +0000 kara08 99@http://shoutlet.com/blog/forum/ <p>Authors can:<br /> -Create shouts<br /> -Work with contacts, groups, campaigns, tags and media files</p> <p>Editors:<br /> -All author permissions<br /> -Can publish shouts &#38; distribute on the web</p> <p>Publishers :<br /> -All author permissions<br /> -All editor permissions<br /> -Can add users and sub-accounts </p> http://shoutlet.com/blog/forum/topic.php?id=71#post-98 Thu, 04 Feb 2010 22:40:27 +0000 kara08 98@http://shoutlet.com/blog/forum/ <p>Flash 9 and above is compatible with Shoutlet widgets. </p> http://shoutlet.com/blog/forum/topic.php?id=70#post-97 Tue, 26 Jan 2010 14:59:03 +0000 Jessi 97@http://shoutlet.com/blog/forum/ <p>To create a report, click on the red "reports" tab in Shoutlet. When you first click on the reports tab, you will see a list of your most recent reports created or it will appear blank. Next, scroll down to "generate custom report". Reports can be generate based on shout type, for example media, email, etc. Tab over to the shout type of your choice, and click the check box for the shout you want to create a report for. After you have checked the box, insert a name for your report and click "make report". Once you have made your report, you can run it for data. </p> http://shoutlet.com/blog/forum/topic.php?id=69#post-96 Fri, 22 Jan 2010 21:09:51 +0000 Jessi 96@http://shoutlet.com/blog/forum/ <p>We recently introduced a new Podcast Widget to the Shoutlet platform. The new podcast player allows users to customize the design and layout of your playlist by modifying font size, color, placement, alignment, and much more. It also includes features that other Shoutlet widgets offer, such as the easy-to-use widget editor, increased social bookmarking capabilities, background image selection, and pre-set theme options.<br /> Main Highlights:<br /> -Under "media layout" you can pick where the playlist lives in relation to the widget<br /> <img src="http://cdn.shoutlet.com/file/57/30764.png" alt="" /><br /> -Also under "media layout" you can play media on top of list, which will only show either your first video in the podcast series or your playlist<br /> -The last option under "media layout" is video widget, you can control the amount of space you have for your video and playlist<br /> -Most importantly, you're widget contains over 100+ social bookmarks<br /> -Under style, you can control the font style and colors for your playlist, along with the color of the playbar on your widget<br /> <img src="http://cdn.shoutlet.com/file/57/30765.png" alt="" /> </p> http://shoutlet.com/blog/forum/topic.php?id=68#post-95 Mon, 11 Jan 2010 23:17:28 +0000 Jessi 95@http://shoutlet.com/blog/forum/ <p>Shoutlet Twitter widgets can be populated by in three different ways. The first way is by a Twitter user name, for example @shoutlet; the second way a Twitter widget is populated is based on search term or keyword, for example all tweets mentioning "shoutlet" will display in the widget; lastly you can pull in Twitter hashtags, but inserting a %23 before the keyword, for example %23shoutlet. You would insert the hashtag code under the "search term" option of the Shoutlet Twitter widget.<br /> <img src="http://cdn.shoutlet.com/file/57/29433.png" alt="" /> </p> http://shoutlet.com/blog/forum/topic.php?id=67#post-94 Mon, 11 Jan 2010 17:05:22 +0000 Jessi 94@http://shoutlet.com/blog/forum/ <p>Shoutlet allows licensees to create custom share widgets for your website and blogs. Social bookmarking allows website visitors to share your content anywhere across the web by simply adding a s Shoutlet (or custom) share button to your webpages. Overall it's a great way to add a social component to your website. </p> <p>To create a custom share button, click on "widgets", "new widget", and select "custom share button". </p> <p>Now click on the "widget editor" to format your widget.<br /> <img src="http://cdn.shoutlet.com/file/57/29403.png" alt="" /></p> <p>The "widget image" is going to be what the widget looks like to the end user.<br /> <img src="http://cdn.shoutlet.com/file/57/29376.png" alt="" /></p> <p>The pop-up screen logo, will be the logo that displays with all of the social bookmarks.<br /> <img src="http://cdn.shoutlet.com/file/57/29377.png" alt="" /></p> <p>You will also see an area that says "use logo link", this will allow the logo to be click-able.</p> <p>Final widget view:<br /> <img src="http://cdn.shoutlet.com/file/57/29384.png" alt="" /> </p> http://shoutlet.com/blog/forum/topic.php?id=66#post-93 Mon, 11 Jan 2010 15:56:14 +0000 Jessi 93@http://shoutlet.com/blog/forum/ <p>If you want to publish a Shoutlet widget to the home page of your fan page, we recommend using widget 200x250. If you're publishing Shoutlet widgets to Facebook boxes the recommend size is 420x395, but you can also place smaller widgets too.</p> <p>Just be cautious of the FBML codes that Shoutlet generates for 200x250 widgets. Once the FBML code is generated and ready to be copied from Shoutlet, change the size in the code from width="200" height="250" to width="201" height="250" to optimize user experience with the widget when it's posted at this size on Facebook. </p> http://shoutlet.com/blog/forum/topic.php?id=65#post-92 Tue, 22 Dec 2009 22:10:37 +0000 Jessi 92@http://shoutlet.com/blog/forum/ <p>To add another FBML box to your Facebook page, just follow these simple steps:</p> <p>-First, log into Facebook and select the page you want to edit<br /> -Under your Applications, you will see the FBML application for your page, click on "edit" to access your current FBML box<br /> -Now scroll down below your current FBML box, and you see a link to "add another FBML box" to your page. Just click that link and it will automatically add another FBML box to your page.<br /> -To edit the new FBML box, just click "edit" next to the name of the new box. </p> http://shoutlet.com/blog/forum/topic.php?id=64#post-91 Tue, 22 Dec 2009 22:03:54 +0000 Jessi 91@http://shoutlet.com/blog/forum/ <p>-Log into Facebook and select the page you want to edit<br /> -Next click on "edit page"<br /> -Under applications, you will see the FMBL box (or boxes) that have been added to your page<br /> -Click on "edit FMBL"to manipulate your current FMBL box<br /> -After you have made your changes, click "save change".<br /> -Your Facebook page will automatically update with the changes now. </p> http://shoutlet.com/blog/forum/topic.php?id=63#post-90 Fri, 04 Dec 2009 17:50:05 +0000 Jessi 90@http://shoutlet.com/blog/forum/ <p>Yes you can now do image shouts to Facebook from Shoutlet. Just click on a new "text message" shout, and insert your shout information.<br /> <img src="http://cdn.shoutlet.com/file/57/27144.png" /><br /> Make sure that you select the image for your post. A selected image will have an orange box around it.<br /> <img alt="" src="http://cdn.shoutlet.com/file/57/27145.png" /><br /> When you have your image selected, just click next and check which Facebook profiles/pages you want to push too and hit publish. </p> http://shoutlet.com/blog/forum/topic.php?id=62#post-89 Fri, 04 Dec 2009 17:33:32 +0000 Jessi 89@http://shoutlet.com/blog/forum/ <p>On August 27, 2009 both Stupid Video and MySpace changed their TOS to expressly ban advertising. Unfortunately we had to remove them from the Shoutlet distribution channel to account for this change. Sorry for any inconveniences. </p> http://shoutlet.com/blog/forum/topic.php?id=61#post-88 Fri, 04 Dec 2009 17:16:10 +0000 Jessi 88@http://shoutlet.com/blog/forum/ <p>There's now a quicker way to update multiple Facebook and Twitter statuses from Shoutlet - without even creating a shout. When you are logged into Shoutlet, click "update status" from your dashboard, then insert your text and a link to publish.<br /> <img src="http://cdn.shoutlet.com/file/57/27141.png" alt="" /><br /> =<img src="http://cdn.shoutlet.com/file/57/27142.png" alt="" /> </p> http://shoutlet.com/blog/forum/topic.php?id=60#post-87 Fri, 04 Dec 2009 17:05:51 +0000 Jessi 87@http://shoutlet.com/blog/forum/ <p>Widgets cannot be embed into any email provider, because e-mail clients don't work well with Flash. Unfortunately this is just a limitation of Flash. </p> <p>We recommend taking a screenshot of your widget or creating an image of it, and inserting that image in your email. You will then link the image to the permalink of your widget. This still allows you to promote your widgets in email blasts. </p> <p>To learn more about this, please click on the following link:<br /> <a href="http://www.campaignmonitor.com/resources/entry/673/using-flash-in-email/" rel="nofollow">http://www.campaignmonitor.com/resources/entry/673/using-flash-in-email/</a> </p> http://shoutlet.com/blog/forum/topic.php?id=59#post-86 Mon, 19 Oct 2009 21:27:50 +0000 Jessi 86@http://shoutlet.com/blog/forum/ <p>-Step #1: Create your widget like you normally would in Shoutlet.<br /> -Step #2: Once you have your widget created, click on your "account settings" located at the top of Shoutlet. (If you don't have account settings, click on users settings, then at the very right, click on "client settings"). Now you should see 4 different tabs for settings: account, people, settings and files. Click on "settings"<br /> <img src="http://cdn.shoutlet.com/file/57/31786.png" alt="" /><br /> -Step #3: Next click on "settings" and select "external site integration"<br /> <img src="http://cdn.shoutlet.com/file/57/31787.png" alt="" /><br /> -Step #4: Now, under the Facebook option, select the "create widget FBML" option.<br /> -Step #5: Under the widget FBML select the widget that you want to generate the FBML code for and also select a placeholder image for the widget. If you don't select a placeholder image, the widget will not load on your Facebook page/profile. This is a mandatory process by Facebook. Once you have selected both the widget and placeholder image, click on "generate FBML" code.<br /> <img src="http://cdn.shoutlet.com/file/57/23516.png" alt="" /><br /> -Step #6: Now follow the steps below for adding your widget to Facebook pages. Make sure that your logged into a Facebook account with page admin access.<br /> <img src="http://cdn.shoutlet.com/file/57/23515.png" alt="" /><br /> -Step #7: Install the static FMBL application to your profile/page.<br /> <img src="http://cdn.shoutlet.com/file/57/23517.png" alt="" /><br /> -Step #8: Once you've installed the FMBL application, copy and paste the FBML code you generated in Shoutlet in your Facebook box. If you cannot find your box, log back into Facebook and click on the page you want to edit, then scroll down to "applications" and click on "edit FBML". Simply paste the code to your widget in the box and hit "save changes". </p> http://shoutlet.com/blog/forum/topic.php?id=58#post-85 Mon, 19 Oct 2009 20:29:40 +0000 Jessi 85@http://shoutlet.com/blog/forum/ <p>Yes, to export a group just follow these steps:<br /> -Click on your email report, and click on "click-throughs by contact"</p> <p>-Next either click "select all" or check the names that you want added to a group (do this if you want URL specific).<br /> -Then click on "new group", and add your group.</p> <p>-Once you've added the contacts to a group, scroll over the "contacts" tab in Shoutlet, and select "list all groups". You can then select the group you want, and click "export". The group will be exported into a .csv file. </p> http://shoutlet.com/blog/forum/topic.php?id=57#post-84 Thu, 01 Oct 2009 15:55:10 +0000 Jessi 84@http://shoutlet.com/blog/forum/ <p>Spam can be caught by a mail server before delivery, or by the e-mail client after delivery.</p> <p>If spam is blocked by a mail server before delivery, it will come up as a bounce (in this case the "spam source blocked" message, though that message can vary by e-mail server).</p> <p>If the spam is put into a spam box or flagged as spam by her e-mail client, it will NOT show up as a bounce.</p> <p>If you opens a message in your spam box or copies it into a inbox and opens it, it will show up as opened as long as it has images enabled (so that the tracking pixel loads).</p> <p>If you feel the mail server is "spam source blocking" some e-mails and not others, Shoutlet has no control over that, and you would need to contact your mail administrator. </p> http://shoutlet.com/blog/forum/topic.php?id=56#post-83 Thu, 01 Oct 2009 15:51:59 +0000 Jessi 83@http://shoutlet.com/blog/forum/ <p>An e-mail counts as "delivered" when a single pixel tracking image is loaded by the e-mail client. It's not 100% reliable, but it's the only method available (for instance people with images disabled or who view the e-mail as text only will not get counted). This is a known standard in the industry.</p> <p>What is single pixal tracking?<br /> Some e-mail marketing tools include tracking as a feature. Such e-mail tracking is usually accomplished using standard web tracking devices known as cookies and web beacons. When you send a tracked e-mail message, whether it's a simple text message or a graphical html message, the e-mail marketing system may embed a tiny, invisible tracking image (a single-pixel gif, sometimes called a web beacon) within the content of the message. When the recipient opens the message, the tracking image is referenced. When they click a link or open an attachment, another tracking code is activated. In each case a separate tracking event is recorded by the system. These response events accumulate over time in a database, enabled the e-mail marketing software to report metrics such as open-rate and click-through rates. E-mail marketing users can view reports on both aggregate response statistics and individual response over time.<br /> *Source is Wikipedia </p> http://shoutlet.com/blog/forum/topic.php?id=55#post-82 Mon, 28 Sep 2009 14:10:17 +0000 Jessi 82@http://shoutlet.com/blog/forum/ <p>Yes you can. Under the "manage file" option in Shoutlet, select "video" and choose the video file you want to upgrade. After you select your video, you will see the file information, along with a drop down option for "flv quality". Select your desired quality and wait a few minutes for Shoutlet to adjust the video. The screen will appear grey, and have a small progress clock appear until the conversion is finished. Once the conversion is done, you will be taken back to the list of your videos. If your video is currently in use, it may take up to 10 hours for the changes to appear due to the CDN server. </p> http://shoutlet.com/blog/forum/topic.php?id=54#post-81 Wed, 09 Sep 2009 14:39:29 +0000 Jessi 81@http://shoutlet.com/blog/forum/ <p>Unfortunately no. Facebook Groups are not supported by Shoutlet's integration API - because Facebook does not allow it. Facebook only allows users to publish to user profiles or to pages. </p>