social crm

Social CRM features pull-in data from Facebook to give you a one-stop look at who's interacting with your company.

Review posts: See real-time updates to your page through the Shoutlet platform
Respond to comments: See comments posted on your wall, create internal tasks to respond, and send replies
Respond to "Likes": See who "liked" your posts and activity
Send birthday greetings: Show you're interested in your fans by keeping track of their special day
Manage tasks: Create custom tasks that make managing your Facebook interaction easier for team members
Categorize fans: Get a breakdown of who likes your company's page and create custom categories to classify fans to discover your most loyal and active influencers
Analyze metrics: See statistics about your Facebook activity to gauge your impact