With each Shoutlet license, clients have options for account management, as well as access to numerous avenues for support questions. Our hands-on training process also ensures that your entire team is up-to-speed on the technical aspects of using the platform. Assistance is always available to Shoutlet clients to help efficiently utilize Shoutlet's robust set of features.

account management

Shoutlet's dedicated account managers provide regular strategy sessions and technical support on an ongoing basis. Unlimited access to a single representative gives clients who opt for this service personalized guidance on best practices, tactical ideas for Shoutlet implementation, and on-demand technical support.

strategy

Customized strategy solutions are available for Shoutlet licensees looking for extra assistance with their social media plans. Add-on packages tailored to your needs move beyond the included ideation sessions for Shoutlet integration provided by dedicated account managers and help your team structure overall social media strategies based on your brand's goals.

training

Shoutlet's hands-on training method provides interactive learning sessions to help your team get the most out of the platform. The Shoutlet training team offers - at minimum - web-based, remote training that demonstrates each feature, assists your company with creating content that can be utilized immediately, and connects your Shoutlet account with your presence on major social media outposts. Live, on-location training sessions are also available and are structured to meet the unique needs of your organization.

ongoing support

Every Shoutlet user has access to a range of support materials, including a comprehensive user guide accessible from the Shoutlet dashboard, a regularly updated Shoutlet support forum that tackles FAQ, and levels of unlimited support (via email, phone, etc.) based on your Shoutlet package.