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    Support

    Shoutlet customers get the best support in the industry

    Shoutlet’s enterprise social marketing platform gives you the best tools to publish, engage, and measure your social media marketing. Shoutlet also provides all clients with exceptional support to assist your team as you plan and execute your social initiatives.

    Personalized Implementation Process

    Each new customer is paired with an implementation team to guide them through the on-boarding process. Shoutlet implementation specialists ensure your team is up and running across all your social media accounts and worldwide locations, franchises, or brands.

    Training

    All Shoutlet users have access to on-demand video training and a full library of user guides through Shoutlet U, our customers-only education portal. Weekly Q&A sessions are held for all customers to ask questions and get recommendations for using Shoutlet features. Tailored training sessions are also available.

    Strategic Account Management

    A team of experienced account managers are available to customers. Dedicated to your company throughout the duration of your license, an account manager provides guidance to your team and helps ensure you are maximizing the many features of your Shoutlet license.

    Tech Therapy

    Tech Therapy is Shoutlet’s full-time technical support team. All customers have access to phone and online technical support. This expert team works in tandem with Shoutlet implementation specialists and account managers to provide the most thorough customer support in the social media management space.